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Mantrailing Teams

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Practical guides and answers for your training.

Guides

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Frequently asked questions

How do members, trainers, co-trainers and team admins differ?

Members participate and use their permitted views. Trainers and co-trainers organise training, plan trails and assign operations. Team admins also manage team access, settings and subscriptions. Hidden person, flanker and trail team are assignments for an individual operation.

Read more: Manage your team
How do I invite members?

As a team admin, open Members and its invitations. Choose the role and access period, then create the invitation. After acceptance, check the status. Team settings may require additional approval.

Read more: Manage your team
Can I appoint additional team admins?

Yes. Select the responsible people in Team settings and save. At least one team admin must remain. This responsibility supplements the member’s professional role.

Read more: Manage your team
What are groups and time-limited access for?

Groups help organise beginners and advanced participants, for example, and target appointments. Time-limited access ends on its specified date. Choose it deliberately for temporary participation and check the role and expiry.

Read more: Manage your team
Which team functions are available?

The team overview combines activity, members, dogs, progress and results, with location suggestions and groups. Depending on plan and role, training diaries, equipment reservations and confirmed transfers of locations and trails between teams are also available.

Read more: Manage your team
How do I select our examination rules?

As a team admin, open Team settings and Examination rules. Select the rulebook, check its association and version and save. The app supports preparation and documentation; the examination team assesses performance.

Read more: Examination rules and examiner mode
Can we provide a missing rulebook?

Yes. Select the missing-rulebook option and enter the organisation, title, description and preferably a link to the complete current rules. The submission is reviewed so the rules can be added. Contact support to arrange delivery of a file.

Read more: Examination rules and examiner mode
How does examiner mode work?

Organisers invite an examiner from Organisation for an event or examination. The link opens reduced examiner access and can be connected to an existing account. Examiners see only authorised appointments, operations and read-only organisation. They cannot start anything and do not share their own location. The optional find confirmation updates the shared find status.

Read more: Examination rules and examiner mode
How do I change an appointment or series?

Open the appointment’s editing view, change time, meeting point or instructions and save. For a series, deliberately choose whether only this appointment or future ones are affected. Use cancellation for a session that will not happen and inform the team.

Read more: Create and update appointments
What does the full version cost and add?

Currently 10.00 € per month or 100.00 € per year per team. It adds live operations, recordings, evaluations, training diaries, examinations, import and equipment management, among other functions. The guide explains the scope; the actual booking offer is binding.

Read more: Subscriptions and costs
What must a team admin do to keep full-version access?

Check the subscription term and arrange continuation before it expires. The online assistant is currently a preview and does not complete a purchase. Contact support to arrange continuation. Selecting a preview option does not extend access.

Read more: Subscriptions and costs
Can I use PayPal, credit card or direct debit?

These methods are intended, but online checkout is not yet enabled. A credit card may be offered as a PayPal funding source; direct in-app card booking is not available yet. Discuss direct debit with support. Never send bank or card details in a general support message.

Read more: Subscriptions and costs
Do we lose data when switching to the base version?

Not simply because of the plan change, although full-version functions and some evaluations become inaccessible. Independent retention rules still apply, including normal deletion of evaluated runner recordings after 30 days. This is not a promise that all data is retained forever.

Read more: Subscriptions and costs
Where can I manage billing details, documents and vouchers?

Team admins find these in subscription management. Maintain the billing contact, open existing documents beside payments and redeem vouchers in the designated field. Contact support if something is missing.

Read more: Subscriptions and costs
What if these FAQs do not answer my question?

Use the contact option below. Describe your question and name the team. For an app issue you can also send a report under Help & Support. Never include passwords, private connection codes or payment details.

Still looking for an answer?

Use the contact option. We are happy to help.

Get in touch

Describe your question and name your team. For a problem in the app, you can also use the report function under Help & Support. Never send passwords, private connection codes or payment details.

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Usage analytics

Google receives screen and usage events, technical device details and a resettable identifier. No names, emails, team names, GPS data or trails. Processing outside the EU is possible.

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